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Customer Obligations

  1. When a repair is needed, contact the M. C. Miller Company to receive a Return Merchandise Authorization (RMA) number and instructions on how to ship the product to the M. C. Miller Company. NOTE: Products returned without a RMA number will be refused.
  2. Properly pack the product (using a shipping carton comparable to the original).
  3. Adequately insure the product against loss or shipping damages.
  4. Pay for shipping, handling, and insurance costs needed to return the product to the M. C. Miller Company. NOTE: Customer is also responsible for return shipping costs which will be included on the customer’s invoice.
  5. Pay for any expediting fees outside M. C. Miller’s normal repair policy.
  6. Assist as needed in tracing and/or settling shipping losses or damages.

Factory Obligations

  1. Provide Return Merchandise Authorization (RMA) number and accept the product back for evaluation and repair.
  2. Evaluate the product and advise the customer as to the nature of the problem and as to the cost of the repair.
  3. If the customer accepts the cost, repair and return the product within a reasonable turn around time or notify the customer if there is a delay and explain the cause of the delay.
  4. Repairs (Parts and Labor) to items requiring repair beyond the original factory warranty period will be warranted for 90 days from the date of shipment back to the customer.