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Repairs Under Factory Warranty

Customer Obligations

  1. When a repair is needed, contact the M. C. Miller Company to receive a Return Merchandise Authorization (RMA) number and instructions on how to ship the product to the M. C. Miller Company. NOTE: Products returned without a RMA number will be refused.
  2. Properly pack the product (using a shipping carton comparable to the original).
  3. Adequately insure the product against loss or shipping damages.
  4. Pay for shipping, handling, and insurance costs needed to return the product to the M. C. Miller Company.
  5. Pay for any expediting fees outside M. C. Miller’s normal repair policy.
  6. Assume full responsibility for returning the product for repair prior to the factory warranty expiration date.
  7. Assist as needed in tracing and/or settling shipping losses or damages.

Factory Obligations

  1. Provide Return Merchandise Authorization (RMA) number and accept the product back for evaluation or repair.
  2. Evaluate, repair or replace the product as needed.
  3. Repair and return the product within a reasonable turn around time or notify the customer if there is a delay and explain the cause of the delay.
  4. Adequately insure and pay for return shipping and handling costs to the customer.
  5. Forewarn the customer of any non-warranty work to be completed (including associated shipping and handling costs).
  6. Assist as needed in tracing and/or settling losses or damages.